Ordering online

What is the difference between shipping and same-day delivery?

Shipping uses many different delivery agency to deliver wine and accessories in states (where legal) and Delivery service delivers wine, beer and spirits (where legal) to customers within selected time slots using third party delivery services or Total Wine & More delivery services.

Who is your shipping partner?

We use delivery agency to ship wine and accessories in states where legal.

Where can I ship?

We ship wine in the following states: AK, AZ, CA, CT, DC, FL, MA, MN, MO, NC, ND, NJ, NM, OR, VA, WA.

We ship non-alcoholic accessories (glassware, gifts, tools etc) to all 50 states and the District of Columbia.

Our product availability varies by states due to differing regulations. At this time, we are not able to ship internationally. We do not ship to APOs, FPOs or PO Boxes.

Why is shipping not available to my address?

Due to state restrictions, we cannot ship alcohol to all addresses.

How much does it cost to get items shipped?

The shipping rate will be based on the weight of the contents and the service selected for shipment. The rate for each selection will be reflected in your shopping cart and will update as items in the cart are added or removed.

Why are beer and spirits not available to ship?

At this time, we do not have licensing to ship items over a specific alcohol content.

How do I qualify for free shipping?

At this time, we do not offer free shipping. Shipping fees are determined by FedEx.

Can I request contactless shipping?

Unfortunately, we are unable to offer contactless shipping since packages contain alcohol. All orders must be signed for by someone over age 21.

Are there restrictions of how much I can have shipped to me?

Certain states do have restrictions. If you have an order that is over the limit, we will contact you to reduce your order to meet the limits.

What are the different shipping methods?

The available options for shipping are: Overnight, 2-Day Air and Ground. In most cases we are shipping within the ship to state, which allows Ground shipping orders to deliver in one to two business days. Overnight and 2-Day Air delivers Monday-Friday only. Ground service includes delivery through Saturday.

When will my order ship?

We process and ship orders the same business day when received before 3 p.m. local time. Shipping orders placed after 3 p.m. local time will ship the following business day; those placed after 3 p.m. on Friday will ship the following Monday, regardless of delivery method.

Can you ship product from one store to another?

Due to legal restrictions, we are unable to ship products from one store to another.

We are having extreme weather conditions; will my delivery be safe?

Total Wine & More may hold a wine shipment during extremely hot weather to protect the quality of items purchased. These occurrences are most likely during summer months in southwestern states. When we temporarily hold your shipment, we’ll notify you by email. We’ll also post a message on TotalWine.com so shoppers know new orders may be delayed.

Can I ship items to multiple addresses?

Unfortunately, you cannot split one order to go to multiple addresses. Each address requires a unique order be placed.

I want to ship a gift, what do I do?

On the Order Review page during checkout, you may select the gift option and include a personalized note. Please note, the recipient must be 21 years of age or older to accept the delivery.

En route

I want to change my shipping address, what do I do?

Customers can use FedEx Delivery Manager, an easy, no-cost option offered by our shipping partner. It’s the most efficient way to manage delivery of your FedEx shipments.

What if I’m not home when my shipping order arrives?

Upon delivery, our delivery partners will ask to see the receiver’s ID to ensure they are 21 or older. The receiver will also be required to sign for the order. If you are unable to be home, we will make two additional attempts to deliver your order, and then it will be held at the shipper’s distribution center.

Can someone else receive my order?

Anyone over the age of 21 at the delivery address will be able to receive the order.

My order has not arrived. How do I find out where it is?

Once the order is packaged, we will send an email with your tracking information. Please allow up to 1 business days to reflect movement on the label. If there has been no movement on your label, you can reach out to Customer Care toll-free at (855) 328-WINE(9463).

Can I edit my shipping order?

Due to system restrictions, we are unable to edit the contents of the order. You are able to change shipping address, put delivery on hold, or request a specific delivery time through Fedex Delivery Manager. This is an easy, no-cost option offered by Fedex.


My order arrived damaged. What do I do?

Please reach out to Customer Care at [email protected]

My shipment contained wrong product or was missing product. What do I do?

Please reach out to Customer Care at [email protected]